Terms & Conditions

 

General Restaurant Terms & Conditions

 

1. We do not split bills.
2. We do not reserve outside tables or any specific seating, unless otherwise stated.
3. If you do not arrive within 15 minutes of your booking time, your table will be given away.
4. We do not have highchairs available, only a limited number of booster seats. Please note these cannot be reserved.
5. Please note we charge 5% surcharge on Sundays and 10% on Public Holidays.
6. Our menus displayed online are a guide only and may not be up to date with current items and prices.

 

Group Booking Terms & Conditions

 

Food & Beverage 

The kitchen requires a minimum of 48 hours notice in order to cater for any special dietary or allergy related requirements. All menus are seasonal and are subject to change due to availability. Please note that our menus do not include beverages unless a beverage package has been selected. If you would like to arrange alterations or exceptions, please contact our functions office directly. If you would like to bring a cake to your function, we charge $1.50 per person for cakeage or $3 per person for our chefs to cut it and serve it with fruit and ice cream.

 

Private Dining

We have private dining available at out St Kilda venue in the Pizzaria room for large functions of more than 40 guests. Please note that to book this room there is a minimum spend. Please contact us directly for more information and availability.

 

Tentative Booking & Payment 

Your reservation is considered tentative until a completed confirmation form with credit card details is received by the Rococo functions office and you have received confirmation of its receipt. If you do not have a credit card, you may place a deposit in person at the venue in which your booking is scheduled, using either EFTPOS or cash. Payment for deposits will be charged at $10 per guest, as outlined in our confirmation form. Please note that when providing credit card details, you will not be charged a deposit. Your details are retained merely as a security measure, and charges will only be made when cancellation policies are not complied with. If your booking falls on a Sunday or a public holiday, please be aware that there is a 5% surcharge.

 

Cancellation Policy 

In the regrettable situation that you require cancellation of your booking, a minimum of 24 hours notice is needed. Upon failure to provide 24 hours notice, a booking deposit will be redeemed ($10 per guest). Furthermore, any variances greater than 2 guests in the confirmed booking number will also incur an extra charge of $10 per guest not in attendance. We are understanding that the number of attendees may alter from the number listed on the original confirmation form, final booking numbers can be changed 4 hours prior to time of function at no charge.

 

Arrival Time 

To avoid any delays in service, please ensure that all of your party arrives within 15 minutes of your booked time. Failure to arrive within 15 minutes of your reserved time, without notice, may result in the loss of your table and also cancellation fees.

 

Responsibility 

Rococo does not accept any responsibility for damage and/or loss of any guest property during the dining period. Rococo has a duty of care and as such has the right to refuse the service of alcohol to any person deemed to be exhibiting signs of intoxication, in accordance with the Victorian Liquor Licensing and Regulations Act 94.

 

Children 

You are responsible for all persons under the age of 18 attending your booking. Rococo will not be responsible or liable for any damage or injury suffered to, by, or in connection with children, including if children leave the venue or are not properly supervised by responsible adults.

 

End Of Financial Year 10% Group Booking Discount

1. This offer is a 10% discount is for our set menus only.
2. The 10% discount does not include any beverages, food only.
3. The offer is between Monday – Thursday only and is not valid on public holidays.
4. Discount must be arranged with booking coordinator before hand.
5. Offer valid from May – 31st August 2017.

 

 

$19.50 Pizza or Pasta & Wine Special

1. The special is for a pizza or pasta of the day and house wine only. Anything ordered outside this will be charged as per menu price.
2. The offer is between Monday – Thursday only and is not valid on public holidays.
3. Offer valid from May – 31st August 2017.

 


These terms and conditions are for all current Rococo promotions and are subject to change at any time. The current terms and conditions were last updated on 15/06/17.