Gift Voucher Information

Terms & Conditions 

– Rococo gift vouchers may only be used at the corresponding venue that it was purchased for, at either St Kilda, Hawthorn or Point Cook and entitles the barer to food and beverage to the value specified.

– Rococo gift vouchers are valid for one year from the date of purchase and are for single use only. After 12 months, the use of the voucher will be under management discretion and approval must be requested in advance.

– Gift vouchers must be redeemed in full on a single occasion at one venue only. Any unused portion of the voucher is not redeemable for cash or credit. Multiple vouchers may be used on a single occasion for an accumulative total.

– Please quote your gift voucher number when making a reservation. To redeem the value of the gift voucher, please present the physical or digital gift voucher to the supervisor on duty upon arrival to the restaurant.

– Please take extra care of your gift voucher. Unfortunately lost gift vouchers cannot be replaced, canceled or refunded. Rococo does not take responsibility for any lost or misplaced vouchers.

Payment Using Credit Cards

– Gift voucher orders are placed on our website using the order form and payment is processed using Stripe. You will receive an automated email from us immediately after placing the order and we request that verify the details of your order. If you have not received this email, please check your junk mail folder. Once we have verified your payment, we will deliver the gift voucher via the requested method in the order. For further assistance, please contact us directly.

Delivery / Shipping Policy 

– Delivery of digital gift vouchers are sent via email as an attached PDF within 24-48 hours. If you have not received the digital gift voucher attached to an email within this time, please check your junk mail folder. For further assistance, please contact us directly.

– Delivery of physical gift vouchers is available in Australia only. We sent all vouchers via Australia Post. A flat rate of $2.5 is charged for administration and delivery of all vouchers within Australia. Orders are dispatched within 24-48 hours of the order being placed and we will send email notification that the voucher has been posted. If you have not received notification within this time, please check your junk mail folder. For further assistance, please contact us directly. Shipping times are estimated at 3-5 days based on your location. If you have not received the physical girt voucher, please contact us directly.

Refund Policy 

– Please choose carefully when purchasing vouchers. We do not offer any refunds for vouchers ordered incorrectly, any unwanted gifts or if you change your mind.

Privacy Policy

– No sensitive information is collected on our website besides your name, phone number, email for identification purposes and and email or address for delivery purposes. Rococo has a strict policy on protecting your privacy and does not share this information with anyone. All payments and payment details are processed through Stripe. Click to see Stripe’s privacy policy.

Currency Of Sales 

– All transaction are processed in Australian dollars (AUD).

This gift voucher information was last updated on 12/11/16.